I am an international debt management expert with around 25 years experience. I specialise in the psychology of debt and behavioural science, leading to better comms suites and vulnerability policies.
This drives up engagement and leads to better recovery rates in the long term, as well as lower operational costs through reduced interventions.
I work with a number of fintechs and consultants across the industry to identify bespoke solutions to whichever problem you are looking to resolve.
I also provide free resources explaining elements of debt management that you can direct your customers to.
Below is a selection of media that I have either created, hosted or participated in.
I'm always happy to discuss the problem you're trying to resolve and work out the best solution for you.
From Equifax & TDX Group #makingendsmeet #financialhealthitsinourdna
An explainer video for the public covering recent and forthcoming changes.
Explainer video for the public on the reality of credit scores and CRA data.
We use the word a lot - but what does it mean in different sectors?
What the public call debt is different to what the industry calls debt - and the public don't always know when they've crossed the line.
Martin O'Donnell and I discuss social media, technology and debt.
Leveraging modern collections software to support compliance
The value of a decisioncentric approach to AI excellence for collections.
Data-driven consumer out comes
Introducing the concept of Know Your Customer 2.0
A view on how Behavioural Science can improve outcomes for customers and clients alike.
A throwback to where we were when the SDRP was first proposed.
Debt recovery during the pandemic and immediately afterwards
I discuss post-pandemic enforcement in a webinar with Charlotte Crane (nee Acutt) from Southwark Council, Paul Bowden, a partner from Wilkin Chapman and End Moore, Head of Social Value & Customer Welfare at Capita. Co-hosted by the CEO of the Civil Enforcement Association (CIVEA), Russell Hamlin-Boone and Gerard Dugdill, the Publishing Editor of Credit Today.
An Equifax session as part of the Credit Strategy Week in 2020
Transforming collections with a strategic omnichannel approach.
A quick view on the Credit Services Association's #heretohelp campaign.
The rationale behind the joint venture.
Why the identification of vulnerability is important.
A quick view on the Credit Services Association's #heretohelp campaign.